Frequent visits make every visit the wrong time to ask
A patient on a three-times-a-week plan would get a request every other day. Most practices ask once by hand at the front desk and then stop.
Chiropractic practicesReviews
Review requests on a cadence that fits a practice people visit weekly.
One request per patient after the report of findings or the first few adjustments, not every visit, with no condition named and one inbox for replies.
Where it goes wrong today.
The text should not say why they came in
A message that mentions sciatica or a whiplash case is health information on someone’s lock screen. Staff would rather send nothing than risk the wording.
Reviews about care plans and pricing need a careful reply
A patient who felt pushed into a long plan writes a review, and the doctor wants to defend the plan in public. That reply does more harm than the review.
How it works for chiropractic practices.
One request per patient, timed by you
Set the trigger: after the report of findings, after the third adjustment, or at the first re-exam. The CRM tracks visits so the request fires once per patient, not once per visit. Wellness patients who come monthly can be asked once a year if you prefer.
No condition, no technique, no plan
The message names your practice and the doctor, thanks the patient and links to your Google Business Profile. It does not mention a complaint, a region of the spine or a care plan. Everyone who crosses the trigger gets the same message; Ottimo does not pick patients by how they rated their pain.
Replies from one inbox, approved by the doctor
New reviews arrive beside your appointment reminders and texts. Replies thank the writer without confirming they were a patient or discussing care. A review about pricing or a care plan gets a reply that invites a call to the office manager. See how to ask for Google reviews.
Illustrative example
What a day looks like.
- MondayA new patient has their report of findings. A thank-you text with the review link goes out that evening.
- TuesdayA patient midway through a care plan gets a reminder for Thursday and no review request.
- WednesdayA review mentions the doctor by name and says the office runs on time. The front desk replies with thanks.
- ThursdayA review says the care plan felt like a sales pitch. The office manager replies from the inbox and offers a call, with no detail about the patient’s visits.
- FridayA wellness patient who has come monthly for a year reaches the annual trigger and gets a request.
An illustrative example of how the system runs, not a measured result.
More for chiropractic practices.
Chiropractic practicesThe whole system for this work: pages, phones, follow-up and reviews.AI phone agentNew-patient calls answered while the doctor is adjusting.WebsitesA page for every ache, every technique, and the first adjustment.CRM and follow-upNew patients scheduled, care plans kept, re-exams on the book.
Questions chiropractic practices ask
How do we keep from texting the same patient every week?
The request fires on a trigger you set, once per patient. After it fires, the CRM marks the patient as asked and does not ask again until the interval you choose has passed.
Is the text HIPAA-safe?
It contains no condition, technique, region or plan detail. Ask us what agreements are in place and how the data is stored; we put it in writing before launch.
Can we skip patients who dropped their plan?
The trigger is the visit, not the outcome. Everyone who reaches it gets the same message. Selecting by satisfaction is gating, which Google’s review policies do not allow. You can pause one patient’s request and call them instead.
Does Ottimo write reviews?
Never. Patients write their own reviews on Google. Ottimo sends the request to patients with SMS consent and helps you reply.