One person at the desk
The desk takes payments, schedules the next adjustment, and answers the phone. When two of those happen at once, the phone loses.
Many chiropractic offices run with one person at the desk. The AI phone agent picks up when that person is checking in a patient, at lunch, or after the evening block. It books the exam and texts the confirmation.
The desk takes payments, schedules the next adjustment, and answers the phone. When two of those happen at once, the phone loses.
A back goes out lifting a child on Sunday. The caller wants to know if you can see them Monday morning. The voicemail says nothing about openings.
Do you take walk-ins, do you take my plan, do you do X-rays, what does the first visit cost. Each answer is on your website, but callers want to hear it.
From your list: hours, first-visit flow, whether you take walk-ins, the plans you accept, cash prices you publish, and whether imaging is on site. It does not say what is causing a patient’s pain or whether an adjustment is right for them. Those go to the doctor.
A new patient goes into an exam slot, an existing patient into the adjustment schedule, both from the calendar you connect. The agent texts the time and your intake form.
Recording, summary, and source sit in the CRM. Reminders go out from the same record, and a review request follows the visit when you turn that on.
An illustrative example of how the system runs, not a measured result.
Yes, if you publish a cash price or a new-patient offer to it. Insurance-based estimates stay with the desk.
It tells callers your walk-in policy and, when you prefer, offers to hold a time instead.
You approve the list before launch. Anything outside it gets a plain answer that the doctor or the desk will follow up, and a note on the record. More on what an AI receptionist is.
About five business days on the platform plan, after we load your hours, services, and answers with you.
Hi, I’m Ottimo’s assistant. Ask how the website, phone, ads, and follow-up work together, and I’ll point you to the right page.
Automated answers. Prefer a person? Talk to Ottimo