The timing is the system
The request goes out because the visit happened, not because someone remembered on Friday.
Reviews
Ask while the visit is still fresh.
A finished visit gets a short review request. New customers see those words on the service page, next to the way to book, not only on a third-party site.
- A request after the visit, not in a quarterly blast
- Sent from the same record that booked them
- Reviews available to show on the service pages
- Replies tracked with the rest of the relationship
The page can show them
A rating buried on another site helps less than the same words beside the booking button.
You still reply
The request is automated. The reply to a review can stay with your team.
It sits with the rest of the system.
Questions about Reviews
Do you write fake reviews?
No. Ottimo sends a request to people who had a visit. We do not invent reviewers or ratings.
Which sites can the request point to?
The profile you choose, commonly Google. We confirm the destination before the sequence is on.
Can we skip people who had a bad visit?
You set the rule. A common one is to ask after a completed visit and to hold a request when the team flags the record.