New-patient calls compete with check-in
The evaluation request comes in while the desk is handling a copay and a reschedule. One of the three waits.
Physical therapy
Plans of care that get finished, and new patients who get in this week.
Pages for the conditions people search, a phone agent that books the evaluation when the front desk is with a patient, and reminders that keep the plan of care on track.
Where the schedule slips.
Patients drop off mid-plan
A cancellation with no rebooking becomes a patient who never finishes. Nobody notices until the discharge list is short.
The referral is not the only door
People search for their own condition before they call anyone. If the page is not there, the search goes to the clinic that wrote it.
The system for this work.
A page for every condition
Sciatica, post-surgical rehab, running injuries: each condition gets a page that explains the first visit and books it.
See how it works →Evaluations booked, visits rescheduled
The phone agent books evaluations and reschedules visits when the desk can’t, and leaves a summary on the patient record.
See how it works →Plan-of-care reminders
Every patient without a next visit on the books gets a text with real openings. Cancellations are offered to the waitlist the same day.
See how it works →Go deeper for physical therapy.
AI phone agent for physical therapyEvaluation calls answered while the desk is checking patients in.Websites for physical therapyA page for every condition, every treatment, and the first visit.CRM and follow-up for physical therapyReferrals scheduled, plans of care finished, re-evals booked.Reviews for physical therapyReview requests at discharge, not after every visit.
Illustrative example
A week on the system.
- Mon. A search for sciatica treatment lands on the condition page and books an evaluation.
- Tue. Check-in is busy; the phone agent reschedules two visits and books one evaluation.
- Wed. Patients without a next visit on the books get a text with openings.
- Thu. A cancellation triggers a text to the waitlist.
- Fri. Discharged patients get a review request.
Questions from physical therapy
Can it handle referrals and insurance questions?
It collects the referral details and the insurance information your form asks for, and says only what you have told it to say. Verification stays with your team.
Does it work with our EMR schedule?
It books into the calendar you connect to Ottimo. Tell us what you run and we will confirm the handoff before you commit.
How does it help with plan-of-care drop-off?
Every patient without a next visit on the books gets a reminder with real openings, and cancellations are offered to the waitlist the same day.