A roof takes weeks from signed contract to final payment
Between the inspection, the insurance adjuster, the material delivery and the tear-off, there is no single moment when someone asks. The job ends with a final invoice and silence.
Roofing companiesReviews
The review request goes out after the final walkthrough, not when the crew leaves.
A text to the homeowner once the job is inspected and paid, the project manager’s name on it, and one inbox for replies during storm season.
Where it goes wrong today.
The crew is a sub, and the homeowner knows the salesperson
The homeowner may never see the crew foreman again. The request needs the name they recognize, and the office needs to know who that is on each job.
Reviews after a storm come in bunches, good and bad
After a hail event the company does dozens of roofs. Reviews about cleanup, nails in the driveway and delayed starts arrive together and nobody answers them.
How it works for roofing companies.
Final walkthrough and final payment close the job
When the project manager marks the job complete after the walkthrough and the final invoice is paid in the CRM, the request is scheduled. Insurance jobs waiting on the depreciation check stay open and send nothing until they close.
The text names the person they dealt with
It thanks the homeowner, names the project manager or salesperson on the job, and links to your Google Business Profile. Every closed job gets the same message. Ottimo does not sort homeowners by how smooth the project felt; everyone is asked.
One inbox for the season’s reviews
Reviews land beside your form submissions and call summaries. The office replies, thanks the homeowner and names the project manager. A review about debris or a late start gets a same-day reply with an offer to come back out. See how to ask for Google reviews.
Illustrative example
What a day looks like.
- MondayA replacement passes its final walkthrough and the balance is paid. The homeowner gets a text that evening naming the project manager.
- TuesdayAn insurance job is finished but the depreciation check has not arrived. The job stays open and no request goes out.
- WednesdayA review praises the crew for cleaning the gutters before leaving. The office replies and passes the note to the foreman.
- ThursdayA review complains about nails in the driveway. The project manager replies from the inbox and offers to come by with a magnet sweep.
- Following weekThe depreciation check clears, the insurance job closes, and the homeowner receives the request.
An illustrative example of how the system runs, not a measured result.
More for roofing companies.
Roofing companiesThe whole system for this work: pages, phones, follow-up and reviews.AI phone agentStorm calls answered while the crew is on a roof.WebsitesA page for the leak, the storm, the replacement, and every town you climb a ladder in.CRM and follow-upInspections that turn into estimates, estimates that get signed, claims you can see.
Questions roofing companies ask
When should a roofing company send the request?
After the final walkthrough and the final payment. Earlier, the homeowner is still watching for leaks and waiting on the last invoice. Ottimo waits for the job to close.
Can we send it only to the homeowners we are sure were happy?
You can pause one job’s request and call instead. Ottimo does not screen homeowners automatically; everyone who closes a job gets the same message, which is what Google’s review policies require.
Does Ottimo write the reviews?
Never. Homeowners write their own reviews on Google. Ottimo sends the request and helps you reply.
Does this help with Google Business Profile?
Steady reviews that mention your town and the work help your Google Business Profile show up for roof searches in your area. What homeowners write is up to them; Ottimo suggests no wording.