Three o’clock is chaos
Most adjustment visits happen after school. Parents checking in, kids being seated, and new-consult calls all arrive in the same ninety minutes.
Orthodontic practicesAI phone agent
Consult and broken-bracket calls answered while the desk is seating patients.
After-school hours bring a full waiting room and a ringing phone. The AI phone agent picks up when the desk can’t, books consults and repair visits from the real schedule, and texts the parent the confirmation.
Where it goes wrong today.
A poking wire at dinner time
Broken brackets and poking wires happen in the evening. The parent calls and hears a voicemail. They search for what to do and wonder whether to call another office.
Consult calls are the growth calls
A parent referred by the dentist calls once. If the call is not answered and booked, the consult goes to the practice that picks up.
How it works for orthodontic practices.
It knows your practice
Treatments you offer, consult policy, financing basics you approve, hours, and your comfort-care instructions for common emergencies. The agent does not say whether a child needs treatment or quote a case fee. The treatment coordinator does that at the consult.
It books the consult or the repair
New consults go into consult slots, broken brackets into the repair blocks you set aside, both from the calendar you connect. The parent gets a text with the time and your approved instructions for the meantime.
The desk sees it in the morning
Recording, summary, and referral source sit on the record in the CRM. Reminders and a review request follow from the same record.
Illustrative example
What a day looks like.
- 7:50 a.m.Before the office opens, a parent calls about a consult the dentist recommended. The agent books next Tuesday after school and texts the forms.
- 3:20 p.m.The desk is seating patients. A caller asks whether you offer clear aligners for adults. The agent confirms and books a consult.
- 7:05 p.m.A parent calls about a poking wire. The agent reads your comfort-care instructions, books the first repair slot tomorrow, and texts the time.
- SaturdayA caller asks what braces cost. The agent explains that the fee is set at the consult, mentions financing if you approved that, and books the consult.
An illustrative example of how the system runs, not a measured result.
More for orthodontic practices.
Orthodontic practicesThe whole system for this work: pages, phones, follow-up and reviews.WebsitesA page for braces, for aligners, for the age-seven check, and for the consult.CRM and follow-upConsults that start, observation patients who come back, referrals you can see.ReviewsReview requests on debond day, sent to the parent who has been driving to every appointment.
Questions orthodontic practices ask
Will it quote treatment fees?
No, unless you give it a published starting figure. It explains that the fee comes after the exam and books the consult with your treatment coordinator.
What does it tell a parent about a broken bracket?
Only the comfort-care instructions you approve, and it books the repair. It does not judge whether something is urgent.
Can it text the parent rather than the patient?
Yes. You decide which number receives confirmations for minors. See what an AI receptionist is for how the handoff to the desk works.