Clients want results, not a public record of the appointment
Many clients do not tell friends they came in. A request that mentions filler, laser or a peel feels like an exposure, so staff hesitate to ask and the profile stays thin.
Med spasReviews
Review requests after the treatment, worded so the client decides what to share.
A discreet text after the appointment with nothing about the treatment in it, and one inbox where the front desk replies to every review.
Where it goes wrong today.
Asking at checkout is awkward in a treatment room
The injector finishes, the client is a little red and wants to leave. Nobody wants to pitch a review in that moment, and by the next day the thought is gone.
One unanswered complaint about pricing outweighs quiet happy clients
A review about an unexpected package price sits with no response, while the people who loved their results never wrote anything because nobody asked.
How it works for med spas.
The request goes out after the appointment is marked complete
When the provider closes the visit in the CRM, a request is scheduled. For injectables you might set the delay to a few days so swelling has settled; for facials, the same evening. Each service type can have its own delay, but every client who had that service gets the same message.
Nothing about the treatment in the text
The message thanks the client for coming in, names your spa and the provider if you want, and links to your Google Business Profile. No treatment names, no areas, no before-and-after. A med spa under a medical director handles health information, and the request is written that way.
Replies that keep the client’s privacy
Reviews arrive in the same inbox as texts and chats. The reply templates thank the writer and never add detail the client did not share themselves. For a negative review, the reply offers a call with the manager and leaves the specifics off the public page. See how to ask for Google reviews.
Illustrative example
What a day looks like.
- Monday eveningClients from the day’s facial and dermaplaning appointments receive a short thank-you text with the review link.
- ThursdayA client treated with neurotoxin on Monday gets her request now, after the delay you set for injectables.
- Friday morningA review praises the nurse by first name. The front desk replies with thanks and nothing about what was done.
- SaturdayA review complains that a membership was hard to cancel. The manager replies from the inbox and offers a direct call.
- Following TuesdayA client who opted out of texts receives the request by email instead.
An illustrative example of how the system runs, not a measured result.
More for med spas.
Med spasThe whole system for this work: pages, phones, follow-up and reviews.AI phone agentConsult calls answered while the provider is in the treatment room.WebsitesA page for every treatment, and a consult booked before they close the tab.CRM and follow-upConsults that book, series that finish, clients who come back on time.
Questions med spas ask
Can the request mention the treatment the client had?
No, and that is deliberate. The text never names a service, an area or a product. The client can say whatever they want in their own review; the request itself gives nothing away.
Can we ask only members or only clients who rebooked?
Ottimo asks everyone who completed a visit, with the same message. Choosing who to ask by how happy they seemed is gating, and Google’s review policies do not allow it. You can pause one client’s request and call instead.
Does Ottimo write or post reviews?
Never. It sends the request and helps you reply. Reviews are written by clients, in their own words, on Google.