The waiting room comes first
A dog at the counter and a cat in a carrier outrank a ringing phone. Owners calling for a wellness visit hear hold music or voicemail.
Veterinary clinicsAI phone agent
Appointment calls answered while the team is in the exam rooms.
A veterinary front desk handles check-ins, pickups, and a barking waiting room at the same time. The AI phone agent picks up the overflow and after-hours calls, books from the real schedule, and texts the pet owner.
Where it goes wrong today.
After hours, every call feels urgent
A pet that ate something, a limp that appeared tonight. The voicemail gives an emergency number, but the owner wanted to talk to someone.
Reminders depend on the desk
Vaccine boosters, dental cleanings, and recheck visits are due on a schedule the desk has to work by hand.
How it works for veterinary clinics.
It knows your clinic and your limits
Species you see, services, hours, drop-off rules, and the emergency hospital you refer to after hours. The agent does not say whether a symptom is serious or what to give a pet. Any call describing an emergency gets your referral instructions and a flag.
It books the visit
Wellness exam, sick visit, or surgery consult, with the doctor and length you set, from the calendar you connect. It asks for the pet’s name, species, and the reason, and texts the owner the time and what to bring.
The visit lands on the owner’s record
Recording and summary attach to the client record in the CRM. Booster and recheck reminders go out from the same record. After the visit, a review request can follow.
Illustrative example
What a day looks like.
- 8:05 a.m.Surgery drop-offs fill the lobby. A caller wants a puppy’s second round of vaccines. The agent books Thursday and texts what records to bring.
- 12:50 p.m.During lunch, an owner asks whether you see rabbits. The agent checks your species list, confirms, and books a wellness exam.
- 4:30 p.m.A caller says their dog has been limping since this morning. The agent does not assess it. It offers the next sick-visit slot and notes the symptoms for the tech.
- 10:20 p.m.An owner calls after close about a dog that ate chocolate. The agent gives your emergency hospital instructions and flags the record for a morning follow-up.
An illustrative example of how the system runs, not a measured result.
More for veterinary clinics.
Veterinary clinicsThe whole system for this work: pages, phones, follow-up and reviews.WebsitesA page for every service, every “my dog is…”, and the new-client visit.CRM and follow-upVaccines on time, dental estimates followed up, rechecks booked.ReviewsReview requests that go to the pet owner after the wellness visit, and hold off when the visit was hard.
Questions veterinary clinics ask
Will it give medical advice about a pet?
No. It books the visit, records what the owner describes, and reads your emergency instructions when a call sounds urgent. Clinical questions go to your team.
Can it handle prescription and food refill calls?
It takes the request and leaves it for the techs. It does not approve refills.
Does it work with our practice software?
It books into the calendar you connect to Ottimo. Tell us what you run and we confirm the handoff before launch. More on what an AI receptionist is.