Techs forget to ask, and the ones who do ask inconsistently
The ask is left to whoever is standing in the kitchen at the end of the job. Some techs are good at it; most are not.
Home servicesReviews
The review request goes out when the job closes, with the tech’s name on it.
One text to the homeowner after the invoice is marked paid, one inbox for replies, and a profile that shows up in every town you serve.
Where it goes wrong today.
The request goes out before the job is actually done
A text sent while the homeowner is still waiting on a part or a callback invites a bad review. Timing matters more than wording.
Reviews come in across towns and nobody owns the replies
A review in one town mentions a tech by name, another complains about a missed window. The owner reads them on the phone in the truck and never replies.
How it works for home services.
Job closed, invoice paid, request sent
When the dispatcher or the tech marks the job complete and paid in the CRM, the request is scheduled for that evening. Jobs still open for a part or a return visit do not trigger anything until they close.
A text that reads like it came from your office
The message names your company and the tech who did the work, thanks the homeowner and links to your Google Business Profile. Every closed job gets the same message. Ottimo does not sort homeowners into likely-happy and likely-unhappy; everyone is asked.
One inbox, one person replying
Reviews from every town land in the same inbox as your texts and missed-call text-backs. Someone in the office replies, thanks the homeowner and mentions the tech by name. Negative reviews get a reply that offers a call and a return visit, posted the same day. For wording, see how to ask for Google reviews.
Illustrative example
What a day looks like.
- Monday, end of dayThe day’s jobs close and are paid. Each homeowner gets a text naming the tech who was in their house.
- TuesdayA homeowner waiting on a backordered part gets no request yet. The job is still open.
- WednesdayA review praises a tech for cleaning up after himself. The office replies and notes it on the tech’s record.
- ThursdayA one-star review about a missed arrival window comes in. The owner replies from the inbox within the hour and offers to make it right.
- FridayThe backordered part is installed, the job closes, and the homeowner finally gets the request.
An illustrative example of how the system runs, not a measured result.
More for home services.
Home servicesThe whole system for this work: pages, phones, follow-up and reviews.AI phone agentCalls answered while every tech is on a job.WebsitesA page for every job, every “why is my…”, and every town on the route.CRM and follow-upEvery call, estimate request and open quote on one homeowner record.
Questions home services ask
Can we send the request from the tech’s phone?
The request comes from your company’s number, so replies land in the office inbox and not on a tech’s personal phone. The tech’s name is in the message.
Can we skip the request on a job that went badly?
You can pause the request for a single job and call the homeowner instead. What Ottimo will not do is screen homeowners automatically by how the job went; everyone who closes a job gets the same ask.
Does this help us show up in other towns?
Reviews that mention the town and the service help your Google Business Profile appear across your service area. Ottimo suggests no wording; what homeowners mention is up to them.